Eva Khatchadourian is trying to piece together her life following the "incident". Once a successful travel writer, she is forced to take whatever job comes her way, which of late is as a clerk in a travel agency. She lives a solitary life as people who know about her situation openly shun her, even to the point of violent actions toward her. She, in turn, fosters that solitary life because of the incident, the aftermath of which has turned her into a meek and scared woman. That incident involved her son Kevin Khatchadourian, who is now approaching his eighteenth birthday. Eva and Kevin have always had a troubled relationship, even when he was an infant. Whatever troubles he saw, Franklin, Eva's complacent husband, just attributed it to Kevin being a typical boy. The incident may be seen by both Kevin and Eva as his ultimate act in defiance against his mother. Written by Huggo

While on a recent deployment to Iraq, US Army Staff Sergeant Will Montgomery is injured when an improvised explosive device goes off within close proximity to him. He is back in the States recovering from the more serious of those injuries, including one to his eye and leg. He has resumed a sexual relationship with his long time girlfriend Kelly, despite the fact that she is now engaged to another man who Will knows. With the few months Will has left in his enlistment, the army assigns him to the Casualty Notification Team in his area. Not having a background in counseling, psychology or grief management, he is unsure if he is well suited to this job. He is partnered with a career soldier, Captain Tony Stone, who teaches Will the precise protocol involved in the job. Tony tells Will, who quickly learns by on the job experience, that this job has its own dangers. As Will learns to adapt to the range of emotions of the next of kin, he is unprepared for the reaction of Olivia Pitterson, ... Written by Huggo